Terms and Conditions

Placing Order

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. All prices are listed in Euros and include VAT. All prices are excluding postage.

Dispatch time and shipment

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible, Urbsounds label is not responsible for packages lost or damaged by the postal services.

We will ship in 1 – 5 business days from the date of received payment by standard mail service provided by Slovak Post (in most cases 1st class priority mail) without Track and Trace.

If you wish to have your order tracked please contact us via the “Contact us” form or directly on our mail address: label [ / ] urbsounds [ . ] sk before ordering, and we will offer you ship via FedEx or UPS at additional cost.

Postage prices are automatically calculated based on your geolocation and ordered items.

Automatic payment is possible via PayPal to, or by Credit or Debit Card.

Direct Bank Transfer payment is available, please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Return policy

We give a full right to return in the sense of the law, please note that for media carriers such as CD, vinyl this ONLY includes fully unopened and unplayed copies, whether factory sealed or not.
Send the items back within 14 days and you will get the paid amount as a credit in the shop minus postage fees, customer has to pay the costs of the return consignment.

Payment methods

We accept usual credit and debit cards such as MasterCard, Visa, etc., and Paypal.

We process your payment with Paypal or Braintree.


We are NOT responsible for any content of the linked sites or content provided by 3rd party.

Store ownership

Projektive, s.r.o.
Podkerepusky 26
84008 Bratislava

By ordering via the Urbsounds label e-shop you agree to these terms and a contract is made between the owner of the shop and the customer.
If you have any further questions, please contact us via the “Contact us” form or directly on our email label [ at ] urbsounds [ . ] sk